Privacy Policy.

We collect personal information you give us directly: contact details (name, email, phone) when you email, call, or submit an enquiry, and any project details you choose to share with us, such as block address, plans, or brief.

We also collect anonymous website analytics through Google Analytics 4: pages visited, time on site, general location (city or region, not exact address), device and browser type, and referral source. We do not collect financial information through the website. Any payments or quotes are handled offline.

We use the information you give us to respond to your enquiry, discuss your project, provide quotes, manage active projects with you, and maintain our internal records.

We use anonymous analytics to understand which pages visitors find useful, improve the site over time, and inform marketing decisions. We do not sell your personal information.

Personal information you share with us is stored in our email system, in project management software for active clients, and in paper records relating to specific projects.

Access is restricted to HNT team members who need it to do their job. Data is kept for as long as we have a working relationship, plus a reasonable period thereafter for tax and legal record-keeping (typically seven years).

The website uses Google Analytics 4. Google may collect anonymous usage data subject to its own privacy policy at policies.google.com/privacy. We do not use any other tracking, advertising, or social media pixels.

The site uses cookies for Google Analytics. Cookies are small files stored in your browser that help measure site usage. You can disable cookies in your browser settings. The site will continue to work without them.

Under the Australian Privacy Act, you have the right to access the personal information we hold about you, correct any inaccuracies, ask us to delete your data where we are not legally required to keep it, and make a complaint about how we handle your data.

To exercise any of these rights, email info@hnt.com.au. If you are not satisfied with how we have handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The date at the top of this page reflects the most recent change.